Кey standards of quality service buyers at building technology at dealer enterprise

Abstract

The formation of the modern market of machines, technical and industrial services, especially in the context of the financial and economic crisis, requires the introduction of new approaches in the relationship between its subjects through the development and introduction of the latest standards of quality, which is exactly what this article is devoted to. The
standards define the most important aspects of the relationship between the buyer and the dealer, as well as the financial success of the dealer company in the future. It describes the key aspects of the executive functions of the service personnel for the provision of appropriate services. Based on customer satisfaction standards, questionnaires were developed to find out the effectiveness of the work of service departments, parts and sales equipment. An expert evaluation of the effectiveness of the dealer and the as a whole is given. Directions of further scientific researches about possibility of their application in the further practical activity are planned.