To determining the level of service of cargo transportation

Abstract

Today, as at all times, the quality and efficiency of services, in this case, cargo transportation, are of paramount importance in the service sector. The criterion for the efficiency of using vehicles in cargo transportation is the timeliness of delivery while maintaining their quality indicators. Transportation is influenced by a many factors that affect the efficiency of transportation processes, including the type and quality of road surfaces, traffic volume, driver experience with specific psychophysiological properties, safe transportation speed, etc. The most insufficiently studied and substantiated are the terms of cargo delivery, which are directly related to the speed of the carrier on specific routes.

The authors used the speed of transportation, which directly affects the productivity of vehicles transporting goods with the respective load. The example of transportation productivity (in terms of transportation volumes) shows that the current methodology for determining it should be adjusted based on a reasonable transportation speed to assess service quality adequately.

Under the influence of the variable speed of vehicles on the route, the found productivity is lower than if it is assumed to be constant. Considering the declared approach, the productivity determined will more adequately assess the quality of cargo transportation services. This result indicates that this speed should be justified in the first place, as it is crucial for an adequate assessment of productivity and quality of service.

Keywords: cargo transportation, vehicle, speed of movement, quality of service, efficiency.